Frequently asked questions

No. Quotes are free. For installs, Sam comes out to look at your home so the quote is accurate.

Call Sam on 0450 481 359, email info@samsheatingandcooling.com, or send the quote form. We'll arrange a time that suits you.

It depends on the time of year and the job, but we often get to urgent breakdowns the same day or the next morning. Call us and we will tell you when we can be there.

For urgent jobs, often yes. Give Sam a call.

We look after homes across South-East Melbourne, including Berwick, Narre Warren, Cranbourne, Clyde North, Officer, Pakenham, Beaconsfield, Hallam, Hampton Park, Endeavour Hills, Dandenong, Rowville and Glen Waverley. See all the areas we service.

Our work is mainly residential: homes, units and townhouses.

It depends on the size and brand of the system and how complex the install is. Sam gives you a fixed quote after looking at your home.

Roughly 2.5 kW for a small bedroom, 3.5 kW for a larger bedroom or study, and 5 to 8 kW or more for an open-plan living area. Insulation, ceiling height and windows matter too, so we check the room first.

Leading brands including Daikin, Mitsubishi Heavy Industries, Toshiba and TCL for split systems, and Bonaire for evaporative cooling.

Clean the filters every few months, and have it professionally serviced about once a year.

Energy Safe Victoria recommends servicing gas heaters at least every two years. It keeps your heater safe and efficient and catches problems before winter.

Usually, yes. Common causes include ignition, flame sensor and thermostat faults. Call us and we will diagnose it on site.

Yes. We repair and replace gas and electric hot water systems. Call Sam and tell us the type of system and what it is doing, and we will get you sorted.

If the tank is leaking, it usually needs replacing. Many other faults, such as a pilot that will not stay lit or a failed thermostat or element, can be repaired. We will tell you which makes more sense.

Yes. Sam holds Victorian Building Authority (VBA) licence 43391, and all our work is fully insured.

New systems come with the manufacturer's warranty. Ask us about the details for the system you choose.